Refund policy

Consumers have a right of withdrawal in accordance with the following definition, whereby a consumer is any natural person who enters into a transaction for purposes that are predominantly outside his or her trade, business or profession.

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, has or has taken possession of the last goods.

You have the right to withdraw from this contract within fourteen days without giving any reason.

To exercise your right of withdrawal, you must inform us (Momeda GmbH, Hüttendyk 10, 47877 Willich, Germany, Tel.: 02156 4951 376, e-mail: hello@mind-supply.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) üof your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us); The customer is obliged to pay back the purchase price without delay and at the latest within fourteen days from the day on which we receive the notification of cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

You shall bear the direct costs of returning the goods.

Exclusion or premature extinguishment of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

B. Cancellation form

If you wish to cancel the contract, please complete and return this form

Momeda GmbH
Hüttendyk 10
47877 Willich
Germany
E-mail: hello@mind-supply.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notice is on paper)

_________________________
Date

(*) Delete as applicable